Department of Rental and Consumer Affairs (DHC)
The Department of Rental and Consumer Affairs is better known as the Regional Rental Tribunal. However, this is not correct, because the Regional Rental Tribunal is a separate body. What is correct is that the Department of Rental and Consumer Affairs lends administrative support to the Rental Tribunal. Soon, we will lend the same administrative support to the Complaints Board for Consumers. A complaints board is a committee that decides on business related issues where the parties involved can’t reach to an agreement.
The objective of the Department of Rental and Consumer Affairs is to promote a balanced policy in the field of rent-and consumer concerns.
The Department of Rental and Consumer Protection seeks to achieve its objectives through the execution of at least the following tasks, as described in the National Decree:
- The drafting of policy advice for the Minister of Economic Affairs, Communications, Energy and Environment concerning all matters related to rental and consumer protection, including making proposals to amend existing legislation or to create new rules governing the matter;
- Advising and lending administrative support to the Regional Rental Tribunal when executing the tasks entrusted to it according to the Rental Tribunal Regulation;
- Monitoring the adherence to the stipulations established by the Rental Tribunal National Decree and other regulations that are geared towards protecting the consumer. Through said decree appoint and give authorization to the competent authorities;
- Advising and lending administrative support to the concerning Minister or organizations designated by the government that are geared towards promoting rent-and consumer protection.
